From Chaos to Confidence
A 100-year-old grower and processor of frozen fruit, employing over 200 full-time staff, this client, despite its longevity, had never implemented formal IT management prior to partnering with DataTel.
Challenge: High Risk, No Resources
When new leadership joined, they were immediately concerned with the state of IT infrastructure and data security. There were no in-house IT resources, and the environment was riddled with vulnerabilities:
- A flat, unsecured network where both employees and guests used the same Wi-Fi password.
- Processing equipment shared a network with unsecured personal devices, exposing critical systems to potential threats.
- Network gear was low-quality and inconsistently configured.
They needed a trusted partner to step in, secure their infrastructure, and do so without disrupting 24/7 production operations.
The Solution: DataTel’s Security-First, Fully Managed IT Approach
The company partnered with DataTel to overhaul their entire IT environment, with a primary focus on security, continuity, and compliance. DataTel’s team took immediate action:
- Conducted a full risk and vulnerability assessment.
- Developed a custom security roadmap tailored to their unique operational needs.
- Implemented Zero Trust architecture and restructured the network to meet modern cybersecurity standards—all while maintaining operational uptime.
Key Contributions & Outcomes
Data Security & Threat Detection
- Implemented 24/7 threat monitoring and risk mitigation protocols.
- Proactively identified and neutralized a $4 million Business Email Compromise (BEC) attack targeting one of the client’s customers:
- Detected the registration of a spoofed domain intended to hijack a financial transaction. Alerted the client, who then notified their customer and vendors. Coordinated with the registrar, email host, bank, and FBI to shut down the attack and secure the compromised account—all within six hours.
System Reliability & Operational Continuity
- Delivered consistently high system uptime, allowing leadership to focus on growth instead of IT issues.
- Fully reengineered the network without impacting the 24/7 operation cycle.
Remote Work Enablement
- During a critical operational window, DataTel rapidly deployed a secure remote portal to ensure uninterrupted remote access for staff, supporting flexible work needs.
Results: Confidence in Every Connection
- Full network transformation completed within 11 months, establishing enterprise-grade cybersecurity protocols.
- Leadership experienced peace of mind, knowing their systems were secure and responsive to threats.
- DataTel’s team provided rapid response solutions under pressure—earning trust through performance, not promises.
Client Testimonial
“If you’re a mid-scale enterprise and you need a technology partner to either supplement or actually replace an on-site technology management team, I highly recommend DataTel. They proved they could come in without a preconceived roadmap, quickly identify the issues from a systems and data security perspective and implement with alacrity.”
Conclusion
The company’s transformation is a testament to DataTel’s security-minded approach to managed IT services. In high-risk, high-impact environments, DataTel doesn’t just plug holes—we build strong, scalable systems that protect your business, your data, and your reputation. Our ability to act quickly, think strategically, and communicate transparently makes us a vital partner for mid-market companies ready to take their technology seriously.
If you would like to discuss your cybersecurity posture and growth strategy with our IT services experts, schedule a consultation at your convenience.
