A Time for Rapid Growth

DataTel partnered with a rapidly growing Renewable Energy and Semiconductor Manufacturing company that started in a garage and expanded organically. In the span of three years, the company acquired nearly a dozen other organizations, resulting in disparate IT systems and infrastructure. Supporting 300 employees across two main offices in Portland, Oregon, and Denver, Colorado, as well as 14 locations for gathering used cooking oil and two biodiesel plants, the company faced challenges managing its distributed network and remote workforce. 

Challenge: Fragmented Infrastructure

The client’s IT environment was poorly managed, reflecting its rapid growth and acquisitions. The infrastructure was fragmented, leading to frequent outages and unreliable systems. With a distributed user base and multiple locations, maintaining operational efficiency was challenging. The company needed a reliable IT partner to streamline its systems and improve overall performance. 

The Solution: DataTel’s Security-First, Fully Managed IT Approach 

DataTel began working with the client in 2019, implementing comprehensive improvements to their IT infrastructure. Key changes included enhancing the reliability of back-office systems, reducing system outages, and improving response times for resolving issues. DataTel approached the partnership proactively, focusing on future-proofing the environment while ensuring day-to-day operations ran smoothly. 

Key Contributions & Outcomes

  • Improved System Reliability: Significant reduction in outages and faster recovery times.
  • Enhanced Operational Efficiency: Allowed the client’s team to focus on strategic initiatives rather than IT issues.
  • Proactive Partnership: Unlike other MSPs, DataTel worked as a true partner, understanding the client’s needs and delivering tailored solutions.
  • Future-Proofing IT: Ensured the infrastructure could scale with the company’s growth. 

Results: Peace of Mind 

  • System reliability increased dramatically.
  • Outages decreased significantly.
  • The client’s team gained peace of mind and redirected efforts toward driving business growth. 

Client Testimonial

“I’ve worked with six other MSPs over the last 15 years. Most take instructions at face value without forming a true partnership. DataTel is different—they’ve built a relationship that allows us to focus on our core competencies while they manage our IT environment effectively.” 

Conclusion

DataTel transformed the client’s IT infrastructure from fragmented systems to a reliable, streamlined environment. By fostering a proactive partnership, DataTel enabled the client to focus on their mission-critical activities while ensuring their IT systems were robust and future-ready.

If you would like to discuss your cybersecurity posture and growth strategy with our IT services experts, schedule a consultation at your convenience.