We’re always looking for ways to improve your experience—and we’ve heard your feedback loud and clear.
Since launching WisePay in October 2024, many of you have shared valuable insights about what worked and what didn’t. We appreciate your patience and your honesty. That feedback has helped guide an important change we’re excited to share.
Introducing Alternative Payments: A Simpler, Smarter Way to Pay
Starting July 2025, we’re transitioning to a new billing and payment platform: Alternative Payments. This upgrade is all about making your life easier with:
- A more intuitive, user-friendly interface
- A faster, more streamlined payment process
- Fewer clicks, less confusion, and more control
What You Need to Know
- Launch Date: July 2025
- Next Steps: You’ll receive an email invitation to activate your new account
- Autopay Users: No action needed—your payment method will transfer automatically
To ensure you don’t miss any updates, please add [email protected] and [email protected] to your safe sender list.
We’re Here to Help
Our goal is to make this transition as smooth as possible. If you have questions, run into any issues, or just want to share your thoughts—we’re all ears. Your feedback is what helps us grow and serve you better.
Have feedback or need help? Contact us at [email protected] or reply to your billing email—we’re ready to assist.
Thank you for your continued trust and partnership. We’re excited about this next step and can’t wait for you to experience the difference.
