UCaaS (Unified Communications) for Multi-Site & Remote Team
One platform for calling, messaging, meetings, and fax deployed, secured, and supported by the same team that manages the rest of your network, so your phone system stops being a separate vendor problem.
- 64 yrs in Business
- 2,800+ Customers
- 99.99% Uptime SLA
What is UCaaS
Unified Communications as a Service (UCaaS) puts voice, video meetings, team messaging, SMS, and fax on one cloud platform instead of a phone system that's separate from everything else you run. Users get one login, one app, and one number that follows them across desk phone, softphone, and mobile, while DataTel owns the deployment, security, and day-to-day support.
Why the old phone system model breaks down
Hardware lock-in
On-prem PBX systems require costly maintenance contracts, hardware refreshes, and a truck roll for every change
Disconnected tools
Phone system, video conferencing, and messaging live in three different apps with three different vendors to call when something breaks
No visibility at the desk
Front-line staff answer calls with zero context: no ticket history, no account status, no idea who's calling until they ask
What we own for you
Cloud-Hosted Voice Platform, Fully Managed
- Fully hosted PBX with no on-site hardware to maintain;
- auto attendant, call queues, and hunt groups configured and kept configured as your team changes;
- our team handles upgrades, maintenance, and moves/adds/changes.
Softphone & Mobile App, Supported End to End
- Desk phone, desktop softphone, and mobile app all tied to one extension;
- calls follow the user, not the handset;
- webphone access from any browser for remote and hybrid staff with the same helpdesk behind all three.
Auto Attendant, Call Queues & Routing, Actively Managed
- Custom call flows, hunt groups, and time-of-day routing;
- blind and assisted transfer support;
- dynamic E911 location routing for multi-site and remote staff reviewed and adjusted as your business changes, not set once and forgotten.
Messaging, SMS & Hosted Fax
- Team chat and SMS from the same platform as voice;
- hosted fax with no fax machine required;
- one console, one support queue, instead of stitching together three separate tools and three separate vendors.
CRM & Helpdesk Integration
- Caller ID automatically matched to existing customer records before the call is even answered;
- service history and ticket context visible in real time;
- native integrations to platforms like Salesforce, HubSpot, Microsoft Teams, Zendesk, and ServiceNow.
We Are Always There for Your Team
“Data Tel always fixes the problem! I work remotely and access issues come up. This time Microsoft had decided to completely block all my access, email, programs, the works. Matthew was able to get me back up and running in a short amount of time. The other niced thing about Data Tel is they explain what the issue was, how they fixed it, and recommendations for best practices.”
SASE
SD-WAN traffic prioritization protects call quality across hybrid and branch locations, the same policy engine securing your data also protects voice
Business Internet
Reliable, prioritized bandwidth is the foundation UCaaS call quality depends on
Cybersecurity
Voice traffic monitored and secured under the same 24/7 model as everything else
How it works
Our Approach to UCaaS
Assess
Current phone system, call flows, site count, pain points done by a voice team
Design
Extension mapping, auto attendant/queue logic, E911 routing, number porting plan built to be supportable long-term, not just deployable on day one
Deploy & Train
Managed cutover with minimal downtime, hands-on staff training on softphone/webphone
Support & Optimize
Ongoing monitoring, moves/adds/changes, and the same helpdesk that handles the rest of your IT.
Your communications system shouldn't be a separate vendor relationship.
Schedule a call to review your communication system, tools and platforms.
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